SHIPPING & RETURNS

SHIPPING POLICY

Processing & Dispatch

Orders are packed and dispatched within 1–2 business days (Monday–Friday).
You’ll receive a confirmation email with tracking info as soon as your order is on the way.
Orders placed on weekends or public holidays will be processed the next business day.

Tracking & Delivery Issues

Once your order is shipped, you’ll get an email with your tracking number.
If your parcel is delayed, damaged, or hasn’t arrived within the estimated timeframe, contact us at:

📧 info@tonicco.co.nz

Include your order number and any relevant details (photos help too!).

Note: Rural addresses may experience slight delays. All parcels include tracking.

RETURN & EXCHANGE POLICY

At TONIC CO. your satisfaction is our top priority. If you have any concerns with the product you received, please reach out to us — we’ll do everything we can to resolve the issue. For health and safety reasons, please understand that we are unable to accept returns of products that have been opened or used.

Returns Policy

We’re happy to offer a refund on any unopened items returned within 14 days of the purchase date.

To qualify for a return:

The item must be unused, in its original condition, and in the original packaging you received it in.

Return shipping costs are the customer’s responsibility and are non-refundable.

Please send returns to: